Product Specification

All signs (Including Custom orders) are cleverly manufactured to allow Dimming. Our signs come standard with a remote control which can be used to dictate the mood of any room by altering the brightness of the light. Our lowest level of brightness serves excellently as a night light. We also incorporate a ‘Flashing’ option which is perfect when the party takes over.

Our promise is to ensure high quality so we recommend purchasing these wall hanging strips. Each sign uses 4 pairs of strips so we recommend purchasing 2 packs.

Lumeon Wall Strips: https://www.amazon.co.uk/gp/product/B004051TE2/

Product Fonts

When purchasing our design, the font is already set. Through many hours of design research we have specifically chosen each font to ensure our customers receive the perfect sign.

If our design has inspired you to create your own sign or if you already had an idea in mind, we can produce any design whether it is a letter, quote or logo.

Below is a table of font styles which you can choose on our custom builder or refer to if you are uploading an image or submitting a quote form. Visit our Custom page here.

If you encounter any issues when using one of our custom order procedures please do not hesitate to contact us directly via email at custom@lumneon.com and we will do our absolute best to ensure you are satisfied.

Style & Size

See our style recommendations and general size guide below. All of our designs are scaled accordingly by professional technicians. Please note, the size guide below is a rough guide, should you require any further assistance please do not hesitate to contact us at custom@lumneon.com and we will be more than happy to help. Thanks!

Style Recommendation

We recommend 50cm-200cm however please note individual cases may vary.

All of our signs are intricately hand crafted to the highest quality at our international production headquarters. To keep things fair, we work on a first come first served basis and currently our specialist technicians are working to a production time of 7-14 days due to extremely high demand. We are constantly strategizing to reduce this lead time but ultimately we will never compromise on quality by rushing. Our sole focus is customer satisfaction and we will always keep you informed throughout.

Shipping times refer to time in transit after our specialist team of technicians bring your sign to life. Once they carefully pack up your sign and dispatch it, you will receive a tracking number.

Lumneon is a global brand and ships worldwide. We offer standard and express shipping across the globe.

Worldwide Shipping

Standard Shipping (DHL Tracked, 3-5 days) - Fully Tracked Service

Returns

All of our signs are intricately hand crafted to the highest quality making each one significantly unique!

Customer satisfaction is our sole focus and so in the unlikely event there is a material or workmanship issue, we offer a 12 month guarantee on all products. This warranty does not cover damage resulting from incorrect usage or poor installation. If your sign stops working within this time frame, we will replace it for free!

If your neon sign arrives faulty or broken we can replace it for free if it is reported within 10 days of delivery. Please contact us at Help@Lumneon.com

We are only able to accept returns/refunds on faulty items. As the production process starts as soon as an order is placed, with signs being created by hand, all sales are final once placed on site. Unfortunately, we are not able to accept returns due to change of mind.

Import Duties

Depending on the country you are shipping to, you may be required to pay an import duty to the custom officials in that jurisdiction once delivery takes place. This depends on which country you are ordering from and also how big / heavy the sign is.

A lot of orders will carry no fee, however please note, it is the responsibility of the customer to pay import fees and they are not covered by Lumneon as it is not something we can control.

For further assistance please contact help@lumneon.com

View Our FAQs Here